Mr. Friendly calling...

<br />The Next 100 Days co-hosts… Graham Arrowsmith Graham runs Finely Fettled to help organisations that want to market to affluent and high-net-worth customers. He also runs Meet Professionals, which is offered to financial advice groups as a white-labelled lead generation and conversion system. Contact Graham on LinkedIn: Visit Graham's LinkedIn Profile and by email. Kevin Appleby Kevin specialises in finance transformation and implementing business change. He's the COO of GrowCFO which provide both community and CPD-accredited training designed to grow the next generation of finance leaders. You can find Kevin on LinkedIn and at kevinappleby.com<br /><br />In episode #367 of The Next 100 Days Podcast, hosts Kevin Appleby and Graham Arrowsmith interview Richard Blank, CEO of the Costa Rica Call Center, to discuss advanced telemarketing strategies and communication techniques. <br />The "Buffer Boomerang": A specific phone technique used to handle conversations effectively.<br />Gatekeeper Management: Richard shares his approach to viewing gatekeepers as allies rather than obstacles to reaching decision-makers.<br />Phonetic Micro Expression Reading: Using subtle vocal cues to better understand and influence the person on the other end of the line.<br />Gamification in Business: How Richard uses his collection of restored American pinball machines and jukeboxes to motivate his team at the Costa Rica Call Center.<br />Expat Entrepreneurship: Richard’s journey of relocating to Costa Rica at age 27 and building a business from scratch<br /><br /><br />https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu<br />