Virtual Call Center software from Vocalcom is the leading Virtual Call Center solution, bringing the power to delight and unprecedented capabilities to thousands of customers worldwide. Offer face-to-face customer service on your website. Vocalcom enables you to connect and engage with your web and mobile customers instantly, wherever your customers are - website, mobile, or tablet. By aligning your engagements with expected visitor value, Vocalcom web customer service solution is able to deliver the most cost-effective type of engagement through live video chat, voice, or targeted offers. Web Customer Service : Increase Customer Satisfaction while Reducing ecare Costs - Vocalcom enables businesses to provide higher levels of service while decreasing handling costs by as much as 80%. Live video chat with e-shoppers : Increase Conversions, Average Order Values, and Leads by helping your customers to buy with confidence - Businesses typically see a 20% increase in conversions and a 35% increase in average order values.