There is alot of information out there on the internet. It can be overwhelming. Here's a couple of sites that keep the clutter to a minimum, provide a simple service and are interesting enough to keep you coming back.
You don't have a USP. If you are one of the 95% of small businesses that do not have a USP, then you are on the road to no growth. Your USP can be the biggest single, positive change that you can make in your marketing arsenal, and for no additional cost.
If the key to the success for an IT department is for Information technology sector in India to become "savvy", then we're going to need some help here to find out just exactly what that means. The good news is that Dr. Peter Weill up at MIT has just written a book called IT Savvy: What Top Executives Must Know to Go from Pain to Gain. What he says is that a savvy IT department is one that knows how to transform IT Sector in India into a strategic asset that the company can use to compete better.
Staying present - be alert when you are on the phone. The rule here is that a sharp mind (as well as wit) can interact better with people, focus more on what is at hand, as well as increase the intensity with which you give your attention to anyone person, and they will feel that.
If you don't use the web to suppliment your primary study material then you are missing out big time. Buy a book or two or a CBT course and then use the web for free info. Use youtube.com for free videos that show you how to do something and wikipedia. Just by seeing something done or reading another persons take on a particular subject will help reinforce and/or learn something new from the material you have bought.