Apparently there’s a massive difference between ‘waterproof’ and ‘water resistant,’ and Taysha Rickyra wants everybody to know about it.

Retail worker Rickyra shared a video to Twitter, February 21, ranting about customers coming into Nordstrom clothing store and asking about waterproof Ugg boots.

According to Rickyra, there is no such thing as waterproof Uggs, only water resistant, which she angrily explains does not mean you can wear them in the snow. The tweet’s caption urges “hoes” to stop coming to her store “cryin cause ur shits thru.”

The hilarious — and highly educational — video had been retweeted over 9,223 times at the time of writing. Spread the word and save an Ugg’s life. Credit: Twitter/808sandYeezy via Storyful