While some companies have resorted to having artificial intelligence robots or chatbots to deal with customers over the phone, the jury is still out as to whether they are a better alternative to humans.


Read More: https://www.freemalaysiatoday.com/category/highlight/2022/08/17/ai-customer-service-agent-still-on-learning-curve/


Free Malaysia Today is an independent, bi-lingual news portal with a focus on Malaysian current affairs.

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