Mr Bates, who is part of the Group Litigation Order Scheme, said it was “bogged down” in red tape.
Appearing before the Business and Trade Committee, he agreed with the description by chairman Liam Byrne that officials processing compensation schemes were “not busting a gut”.
On his own claim, he said: “I think it was 53 days before they asked three very simple questions. It’s madness, the whole thing is madness. And there’s no transparency behind it, which is even more frustrating. We do not know what’s happening to these cases once they disappear in there.”