Yeah. Like meditation, you need to be in the right frame of mind and you can't play happy if you're sad. You can try. But no, if you do this after three weeks, it becomes habit. And you know what's the beautiful part about this? And a lot of it is just active listening. You can still do your job. You can still type and convert your calls and ask questions. But it's almost like that guy that juggles that can bite the apple as well. There's still room in the cart to do something, or you can upgrade it a little bit. You know, you just don't ask a question. You say the person's name, or as I did in the beginning, the company name spike. And it's so nice to hear you two react when I say the name of your podcast. I know that makes you smile.

The Erika and Abi Show. The importance of mindset with special guest Richard Blank

Explore the unseen paths to success with Erika & Abi. Our guests range from industry leaders, innovators, and artists each with a story that will inspire and inform. Subscribe to join our community of curious and passionate listeners. Erika: NYC Affordable Housing Director turned full-time land investor and entrepreneur. Her company, Gokce Capital, buys and sells land throughout the United States. Don't miss her insightful book, "Land Investing Mistakes," now on Amazon. Abi: Wall Street tech manager with a passion for helping people use technology to earn more and work less.

How To Get People To Say Yes

The episode is a detailed conversation featuring Richard, an expat entrepreneur who founded and grew a call center company in Costa Rica to over 150 employees. It covers several topics:


Mindset and Soft Skills: Richard emphasizes the importance of mindset, likening it to "whistling while you work," enabling one to overcome challenges. He discusses how to develop and utilize soft skills effectively, such as active listening, empathetic communication, and positive reinforcement to manage and navigate difficult conversations and customer interactions.


https://youtu.be/FDq5rg4J2S8
https://youtu.be/fJR8wRv34Gk
https://youtu.be/Qq-CDEJBtQQ
https://youtu.be/JLFXiYBBdpM
https://youtu.be/2pejZ7Z8znY
https://youtu.be/ZECOYRrGel0
https://youtu.be/zj2qGVUuWZk
https://youtu.be/uOp8Ce3Cf5Y

The Erika and Abi Show, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center