The rapid acceptance of cloud computing is driving prioritization of what’s required for its effective delivery. This discussion focuses on how to evaluate “management” of cloud “services” from the perspective of the “business” entity or “business service management.” What is the best “next step” for achieving a higher level of maturity in maintaining, servicing, controlling and governing the cloud service? How do I connect with the business entity in such a way that they can understand, appreciate and benefit from the management and delivery of cloud services? What is the common vocabulary that can be used by both IT and Business to communicate requirements?