http://www.lockergnome.com/sherman/2012/02/29/when-do-you-start-fixing-computers-by-hacking-passwords/ - Sherman DeForest says that, as hard as he tries with all of his forays into the realm of decision theory, he's unable to avoid having his problem-solving skills compromised by clients. He feels caught between a rock and a hard place. If a client simply deposits a compromised computer on his bench and says "Fix it," he's not prejudiced by the client's thoughts on what went wrong. However, knowing the process that led to a problem is often critical in quickly determining a fix. The danger is that if the client shares thoughts on what went wrong, then the fixer can be seduced into going down the wrong path to achieving a fix...

You can watch the entire live TLDR episode here:
http://youtu.be/h70rLrw1pfY

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