Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a <br />professional speaker and author, Shep works with companies who want to develop loyal <br />relationships with their customers and employees. For more information on Shep's speaking presentations, including his customer service speaking programs, books, tapes and learning programs please contact: <br /><br />Shep Hyken <br />314-692-2200 <br />Email: [email protected] <br />Web: www.hyken.com